Frequently Asked Questions
Bookings
How do I book a ticket?
All tickets must be booked online using our online booking app via our website, or by calling our booking agent Bookit NZ. It is highly recommended that you buy your ticket online early as we are becoming booked out a few weeks in advance. Please note, tickets cannot be purchased at the Kingston Flyer Cafe & Bar.
How do I cancel my ticket or reschedule my trip?
All cancellations and rescheduling needs to be done via our Booking Agent, BookIt NZ. You can contact them here;P: 0800 003 633 | E: support@bookit.co.nz | W: www.bookit.co.nz
All tickets must be booked online using our online booking app via our website, or by calling our booking agent Bookit NZ. It is highly recommended that you buy your ticket online early as we are becoming booked out a few weeks in advance. Please note, tickets cannot be purchased at the Kingston Flyer Cafe & Bar.
How do I cancel my ticket or reschedule my trip?
All cancellations and rescheduling needs to be done via our Booking Agent, BookIt NZ. You can contact them here;P: 0800 003 633 | E: support@bookit.co.nz | W: www.bookit.co.nz
Cancellation Policy
For regular public train rides, The Kingston Flyer has a 2 day cancellation policy allowing customers to cancel or reschedule their train trip up to 2 days prior from the time and date of their scheduled train ride. All refunds and cancellations will be handled by our online booking agent BookIt NZ. Group Bookings have a 14 day cancellation policy. All group booking cancellations are required to be in writing to info@thekingstonflyer.nz no later than 14 days prior to the booking date in order to receive a full refund.
What happens if the Kingston Flyer cancels my trip?
The Kingston Flyer (and associated companies) reserve the right to amend timetables and cancel departures at any time. If we have had to cancel your train trip, you will be given the opportunity of a full refund, or to rebook. If your trip has been cancelled please contact our booking agent Bookit NZ.
What happens if the Kingston Flyer cancels my trip?
The Kingston Flyer (and associated companies) reserve the right to amend timetables and cancel departures at any time. If we have had to cancel your train trip, you will be given the opportunity of a full refund, or to rebook. If your trip has been cancelled please contact our booking agent Bookit NZ.
Food & Beverages
Currently, there is no food or drinks available for sale on the train. Fresh drinking water along with complimentary hot tea and coffee is available at Fairlight Railway Station for all passengers. You are welcome to bring your own (BYO) food/snacks and non alcoholic drinks to be consumed either on the train or at Fairlight Railway Station. Food and drinks are available for purchase from Kingston Flyer Cafe & Bar (takeaway pizzas to eat on the train are a good option), The Kingston Corner Store, or The Coffee Bomb in Garston. Please visit their individual websites for opening hours and details. Please note that the Kingston Cafe & Bar may not always be open during train operating hours.
Safety
Please keep the railway track and corridor clear at all times, except for when crossing the track, and do not hover over the tracks. Please ensure children and animals are accompanied at all times by an adult around the railway station and when the train is in operation. Please note that the steam engine (locomotive) will depart both railway stations during the train tour, please keep clear of the engine during these times and follow the train guards instructions.
Disabled Access
The Kingston Flyer is a vintage heritage attraction, as such the doorways of the carriages are in original condition and are narrow (60cm wide). Unfortunately this means that the carriage doorways do not fit a standard wheelchair, walker or modern day pram. A disability ramp is used to board all passengers at Kingston Station, however this is the same width as the carriage doorways. At Fairlight Station there is a train platform measuring 50cm, this means there are only 2 steps down from the train to the platform. Please face backwards and use the hand rail to disembark. If you feel unsafe to disembark you are welcome to remain on the train (please advise staff and we will bring you a hot cuppa during turn around). Please let us know if you require any further assistance and we will do our best to accommodate your needs.
Bathrooms
There are no working bathrooms on the train. Public toilets are located at the Kingston Train Station, and at Fairlight Train Station.
COVID-19
All COVID-19 rules and regulations must be followed as per the Covid-19 Protection Framework. If you are sick, please stay home.
Can I bring dogs on the train?
To ensure passenger safety (and for the safety of your pets), we have a no dogs/pets policy.
What is there to do at Fairlight Railway Station?
The train will arrive at Fairlight Railway Station where all passengers will be asked to disembark for a turn around time of 20 minutes. Once you have arrived you can use this time to use the facilities, take photos, enjoy complimentary tea and coffee, purchase merchandise and watch the steam locomotive turn around. Children are encouraged to 'race the engine' during turn around by running along the fenced area at Fairlight, its so much fun! The Fairlight Railway Station is open to the Kingston Flyer train passengers only, and is not open to the general public at this time. This is due to the small size of the station, we need to be able to offer shelter and amenities to our passengers. We are however working on a food license for Fairlight Station. Please note there are no train departures directly from Fairlight at this time. We are however working on a partnerhship with local tourist operators to be able to offer a one way option for 'around the mountains' cyclists for summer 2024. More news on this coming soon.
Where & when is the best place to take photos?
If you are wanting to take photos with the steam engine, the best place to take group photos is prior to departure once the engine has been coupled to the train. The engine will remain there for 30mins prior to departure. There will be a quick opportunity to take photos with the engine at Fairlight Railway Station also. There will not be any time to take photos once the train returns to Kingston Railway Station as the engine has to uncouple and travel back to the train yard immediately upon arrival. PLEASE KEEP OFF THE TRACKS DURING THIS TIME.